In part 2 of our Retail Branch Strategies series with Momentum's Senior Director Mark Alguard, we discuss key ways to use the branch to help employees be more engaged and effective in their jobs. In particular, Mark addresses how to reduce any issues with member service in regards to the hand-off between staffers, ensuring there's a smooth transfer of knowledge when a member migrates from teller to loan officer, for example. He shares how to eliminate any barriers that would impede this process -- and much more..
Super interesting conversation with Mark. Check it out and let us know your thoughts on this little-talked-about topic.
Mike Lawson, Host
Married to a most gorgeous and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.