During CO-OP Financial Services' April 13 TH!NK 21 Virtual Series, the expert panel of Her Money's Founder Jean Chatzky, CO-OP Financial Services President/CEO Todd Clark, CO-OP Financial Services Chief Experience Officer Samantha Paxson, and EY's Partner/Principal Nikhil Lele took a deeper dive into the EY/CO-OP member research study.
In this clip, Todd talks about baking in the member centric model into the fabric of your credit union's business. It should be more about the experience that the product produces rather than the product itself.
Todd also discusses the huge uptick in mobile and contactless payments during the pandemic and provided an example of how Kroger grocery stores were initially hesitant to go contactless. But when the pandemic hit, things changed very quickly for them.
Check it out and let us know your thoughts. And visit the TH!NK website to see all the sessions in their entirety.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.