During CO-OP Financial Services' April 13 TH!NK 21 Virtual Series, the expert panel of Her Money's Founder Jean Chatzky, CO-OP Financial Services President/CEO Todd Clark, CO-OP Financial Services Chief Experience Officer Samantha Paxson, and EY's Partner/Principal Nikhil Lele took a deeper dive into the EY/CO-OP member research study.
In this clip, Todd talks about the power of immediate rewards from members' card spending. Members want those rewards now -- not two days later. It's another reason for the member to stay at your credit unions, as opposed to not staying because you don't offer it. Consumers can easily pick up and go elsewhere these days.
Check it out and let us know your thoughts. And visit the TH!NK website to see all the sessions in their entirety.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.