During CO-OP Financial Services' April 13 TH!NK 21 Virtual Series, the expert panel of HerMoney's Founder Jean Chatzky, CO-OP Financial Services President/CEO Todd Clark, CO-OP Financial Services Chief Experience Officer Samantha Paxson, and EY's Partner/Principal Nikhil Lele took a deeper dive into the EY/CO-OP member research study.
In this clip, Nikhil addresses why positive member experiences are your credit unions' products -- instead of the other way around. He also talks about how fintechs are no longer on the fringe, listing three things they do very well in the financial services arena.
Check it out and let us know your thoughts. And visit the TH!NK website to see all the sessions in their entirety.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.