During CO-OP Financial Services' April 13 TH!NK 21 Virtual Series, CO-OP Financial Services SVP Client Relationships Tiffany Doty and Partners Federal Credit Union EVP & CFO Karen Spires conducted a "fireside chat" (sans fire) session on "Rethinking How to Measure Success in a Business of Member Experience."
In this clip, Tiffany and Karen talk about how Partners FCU is shifting to a more holistic member experience and how payments will help drive a more active membership.
Check it out and let us know your thoughts. And visit the TH!NK website to see all the sessions in their entirety.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.