Super interesting talk here with Dan Rathfelder, Vice President of Card Services, Coastal Federal Credit Union, as he discusses highlights from his TH!NK breakout session: “Optimize Your Fraud Metrics Without Sacrificing Member Experience.”
Dan talked about beyond the financial ramifications, how missed fraud impacts credit unions and their members, as well as the increasing challenges of fighting fraud.
He also shares what the trends he's seeing that motivate him to get even better at spotting and stopping fraud attempts.
And lastly, Dan discusses what the future of fraud detection and mitigation looks like.
Check it out and let us know your thoughts.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.